Shipping Policy

1. Processing Time

• All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email.
  
  
• You will receive a separate notification once your order has shipped, complete with your tracking information.
  
  

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Estimated delivery within 5 to 10 business days after dispatch.
  
  
• Note: Delivery timelines may occasionally be impacted by high shipping volumes, customs processing, or regional carrier delays outside of our direct control.
  
  

3. Shipping Destinations

• We currently ship to addresses within Portugal and selected regions. If your location is not available during the checkout process, please contact us at contact@petsphere.lol so we can assist you.
  
  

4. Shipment Confirmation & Order Tracking

• As soon as your order leaves our fulfillment center, you will receive an email confirmation containing your tracking number and a link to monitor your shipment's progress.
  
  
• Tracking data typically becomes active within 24 to 48 hours following dispatch.
  
  

5. Customs, Duties, and Taxes

• PetSphere is not responsible for any customs duties, tariffs, or import taxes applied to your package. Any fees imposed during or after shipping are the sole responsibility of the customer.
  
  

6. Damaged, Lost, or Delayed Packages

• Damaged Items: If your package arrives damaged, please take clear photos of the packaging and the affected items immediately and reach out to us at contact@petsphere.lol within 48 hours of delivery.
  
  
• Lost Packages: If tracking confirms delivery but you have not received your parcel, please check with your local postal carrier or household members first, then contact our support team for assistance.
  
  

7. Changes to This Policy